What You Should Know...
Terms & Conditions
Ordering Qualifications:
GO Home Ltd. Is a wholesale company that sells to the trade only. Our customers include shopkeepers, interior designers, design firms and businesses of the like.
Minimum Order:
There is a $150 minimum order value needed for all submitted orders. Please note that on smaller orders, shipping charges may constitute a higher than average percentage of total order value.
Payments:
ALL first orders are shipped under PREPAID conditions (credit card, check or wire transfer). Credit cards are charged at the time of shipment. NET 30 DAY payment terms may be established after the first order and only upon approval of credit. To apply for NET 30 terms, please fax your credit references including at least three wholesale trade (please be sure to include fax numbers for all references) to 718-445-4986. Delinquent accounts are subject to interest charges and revocation of NET 30 terms. Delinquent accounts that are submitted for collection will incur an additional 20% collection fee and all associated legal expenses. There is a $25.00 fee for returned checks. C.O.D. PAYMENT TERMS are only available by GO Home Ltd. Delivery trucks.
Backorders:
All backorders will ship unless cancelled by the customer. Backorders must be cancelled in writing by fax or e-mail. When your order is ready to be shipped, any item not available will be placed on backorder unless instructed otherwise. Please note that we are unable to accept orders stating "Ship Complete."
Shipping:
ALL orders are shipped F.O.B. Carlstadt, N.J. 07072. GO Home Ltd. will ship your order via common carrier, ground carton carrier or GO Home Ltd Truck delivery. GO Home Ltd. determines the method of shipping based on factors such as order value, weight/volume and delivery destination. Unauthorized refusals of shipments will result in payment of all shipping charges and a 20% re-stocking fee. Any additional charges applied by the delivering carrier for residential deliveries, inside delivery, lift gate or other accessorial charges will be the responsibility of the buyer. GO Home Ltd. maintains the right to send secondary invoices for charges determined by the delivering carrier at the time of delivery. If you have your own account with a carrier that services our area, please provide us this information at the time of ordering and we will book with your designated carrier. Many items require "special handling," in these instances GO Home Ltd. will employ an outside company to handle the delivery & logistics. These "special deliveries" often will be more costly than the normal delivery as they require additional handling and specialized trucks.
Drop Shipping:
GO Home Ltd. will drop ship orders according to instructions on your purchase order. There is a drop ship fee per instance and is determined by the type of item being shipped. We do prefer to ship to "receivers" as this is safer for all parties involved. GO Home Ltd. has the right to refuse drop shipping to a residential address at our discretion.
Returns & Damage Claims:
DAMAGES, SHORTAGES AND DEFECTS MUST BE REPORTED, IN WRITING, WITHIN 72 HOURS OF RECEIPT OF GOODS. All returns must be authorized by GO Home Ltd. any items returned without approval will be refused and all shipping charges will be the responsibility of the sender. If there is any damage to the outer packaging of the shipment, it is important to describe the damage on the delivery receipt or electronic clipboard of carrier; if the shipment is signed for in good condition, but concealed damage has occurred please note that on your damage claim form. You can download a damage claim form directly off our website. If an item is reported to be defective and upon authorized return is deemed by GO Home Ltd. to be of first quality or the item was.